Returns & Exchanges

Our main priority at Dollhouse by Tamryn Walker is for you to feel like a boss babe in your new purchase, and we will do our utmost to ensure this! If for any reason you change your mind, we will refund the purchase price in the form of a store credit, or exchange the item, subject to the following conditions:

• Items must be in their original packaging and condition (unworn, unwashed, and unstained with all labels attached);
• Refunds will not include the cost of shipping, except in the event that the item is faulty;
• Refunds will be issued in the form of a store credit which will be valid for 6 (six) months – no cash refunds;
• Customers will have to cover the cost of return postage and can use any courier of their choice provided that a tracking number is given. Dollhouse by Tamryn Walker is able to schedule a courier at a fee of R99.00; in addition, in the event of an exchange, standard shipping costs will be applicable for the re-delivery of your exchanged order;
• Dollhouse by Tamryn Walker will not be responsible for any lost returns and will not cover the cost of the returns;
• Exchanges & returns must be submitted within 15 working days of date received  Please contact us at heybabe@dollhousebytamrynwalker.com to arrange.
• All returns will be processed within 3 working days and once we have inspected your item(s) you will be contacted via email.

 

If any of the above conditions are not met, we will not be unable to process any claims for exchanges or refunds.